The ISO 9001:2008 Standard
The ISO 9001:2008 standard addresses quality management and how organizations fulfill their customers' quality requirements.
The ISO 9001:2008 standard requirements cover the following aspects: Quality Management System (processes & implementation), Management Responsibility, Resource Management, Product Realization (sequence of processes required to achieve the product or service), Measurement, Analysis and Improvement.
This ISO standard places great emphasis on the continual Improvement concept, and that is one of the main reasons Mears has adopted it. Continual improvement is a “virtuous cycle” where the input is composed by the client’s requirements and feedback, which gets processed inside the company through Management Responsibility, Resource Management, Measurement and Analysis of Results and Improvement, which in turn results in “Product Realization” which is a phrase that can be translated in our case as “Providing of Services”, which meet or even exceed the client’s requirements.
The ISO 9001:2008 promotes the use of a process approach, which enables a better control of interaction of processes, and measurement of performance and effectiveness of such results, and thus, continual improvement of such processes.
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