Mears' Quality Policy
MEARS HORIZONTAL DIRECTIONAL DRILLING QUALITY POLICY
Mears is committed to providing its customers with top quality HDD services by continually monitoring implementation and effectiveness of its Quality Management System while ensuring the safety of its clients, subcontractors and employees in all Mears HDD offices and jobsites. Mears strives to involve every employee in the continuous improvement of its Quality System by communicating effectively its policy and objectives. Customer feedback is collected and processed. Mears reviews its Quality Management System regularly to ensure customer requirements and expectations are met and exceeded.
Mears maintains its reputation of excellence and professionalism in the global marketplace based on the following Guiding Principles, incorporated into its Quality Management System:
- Our customers are our employer.
- Our customers buy value.
- We will be the low-cost producer while meeting customer expectations and without compromising our own high standards.
- We will continually seek new niche-market opportunities.
- We will use teamwork and collaboration to achieve greater wisdom in the marketplace.
- We will grow from our collective experiences.
- Respect for individuals is fundamental to our long-term success.
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